Zoom Phone Pricing, Plans, Features, & Best Alternative

Zoom has become synonymous with video conferencing, a familiar face in our digital workspaces. Now, they’re stepping into business telephony with Zoom Phone, offering easy integration with Zoom’s core services and unified communications.

But before you wholeheartedly embrace this extension of your existing Zoom ecosystem, hold up. Looking under the hood at Zoom Phone’s pricing and benefits is crucial to understand the different elements involved and what you’re signing up for.

We’ll dissect Zoom Phone plans, included features, and how they stack against established competitors and business phone systems like Nextiva to see if Zoom Phone pricing fits your communications strategy and, most importantly, your budget.

Are you getting the value you expect, or are there unseen expenses to watch out for? Let’s find out.

Note: We’ve put together this guide by researching Zoom Phone pricing from Zoom’s own pricing sources, trusted online platforms, review sites like G2 and Gartner with real user reviews, and taking inputs from our in-house experts to inform your decision.

Zoom Phone Pricing & Plans Overview

Zoom Phone’s seamless integration with its video counterpart is a strong selling point, but its pricing can be a bit of a maze. It has phone-only and bundled plans, add-on charges, and additional fees and costs for outbound and international calls that vary by plan. Businesses struggle to understand the true cost, relevant Zoom Phone plans, and the features included. We’ll first take a brief look at the plans here for you.

Zoom Phone offers two calling plans: Phone-only and Zoom Workplace + Phone. You can pay for Zoom Phone in five different ways.

Here’s a quick overview of the plans, who they’re best for, and how much Zoom Phone will cost you in 2025:

Standalone phone plans

Plan	Starting price	Offering	Best for	Key features
US & Canada Metered	$10/user/month	Pay as you go	Startups with unpredictable or low outbound call volumes	Metered, pay-as-you-go calling, auto attendant, call routing, call waiting, voicemail
US & Canada Unlimited	$15/user/month	Unlimited regional calling	Businesses with domestic calling needs	All features of Metered Plan, plus unlimited domestic calling
Global Select	$20/user/month	Unlimited regional calling in one of the 48 covered countries and territories	Businesses with international offices	All features of the Unlimited plan, plus unlimited international calling in 40+ countries

Zoom Workplace + phone bundles

Plan	Starting price	Best for	Key features
Pro Plus (Workplace Pro + Phone)	$18/user/month (1-99 users)	Teams that live in Zoom meetings and need calling	Everything in Unlimited Phone plan + Pro Workplace features (cloud storage, longer meetings)
Business Plus (Workplace Business + Phone)	$22/user/month (1-250 users)	Larger teams that need advanced features	Unlimited Phone + Business Workplace features, real-time reporting dashboards

Zoom Phone Pricing Explained

Let’s now look in-depth at Zoom Phone’s tiered pricing structure that accommodates different business sizes and calling needs. Each plan provides core functionality with progressively more advanced features as you move up the tiers.

1. US & Canada Metered Plan

This is a pay-as-you-go subscription plan. With a monthly cost of $10/user/month ($120 annually), the Metered plan offers unlimited internal and metered outbound calls.

Key features you get with the Metered plan:

• Unlimited international calling between team members
• Outbound calls to US & Canada at $0.0318/minute
• Full suite of call management tools (auto attendant, IVR, call routing)
• Configurable spending limits for budget control
• SMS/MMS messaging capabilities
• Voicemail transcription

Users on the metered plan can pay per-minute rates for international calls, ranging from $0.02 to over $1.00 per minute, depending on the destination country. This works well for occasional international calls, but can get expensive with regular usage.

Best for: Businesses with minimal outbound calling requirements, startups monitoring expenses closely, or businesses where most communication happens through digital channels rather than voice calls.

Why choose this plan? With the Metered plan, you get five hours of external calling per month ($9.54), which nearly equals the cost difference of upgrading to the unlimited plan. The spending limits feature provides cost control, mostly for teams with unpredictable calling patterns.

2. US & Canada Unlimited Plan

The US & Canada Unlimited Plan costs $15/user/month ($180 annually). It includes all features of the Metered Plan and unlimited domestic outbound calling within the US and Canada for a flat fee. You can also purchase an international calling add-on for 19 countries and regions, costing $10.00/month/license.

Key features you get with the Unlimited plan:

• Unlimited domestic calling within the US & Canada
• All features from the Metered plan included
• Optional international calling bundle available
• Advanced call queue management
• Enhanced reporting capabilities
• Multi-level auto attendant customization

List of countries you can call with an optional add-on: 

• US
• UK
• Australia
• Canada
• Ireland
• New Zealand
• Austria
• Denmark
• France
• Germany
• Italy
• Portugal
• Spain
• Sweden
• Belgium
• Netherlands
• Switzerland
• Puerto Rico 
• Japan

Best for: Sales teams, customer service departments, and businesses where phone communication is part of daily operations. Works best for businesses making more than 5 hours of outbound calls per user monthly.

Why choose this plan? The optional international calling add-on ($10/month) offers unlimited calling to 19 countries, including major business hubs in Europe, Asia-Pacific, and the Americas, best for businesses with regular international communication needs compared to per-minute rates. Note that calls to countries outside this list will incur additional charges.

3. Global Select plan

The Global Select plan includes all features of the US & Canada Unlimited Plan and comes at a monthly cost of $20/user/month ($240/year). It offers unlimited domestic calling in one of 48 select countries and territories. You also have the option to add another calling plan (like metered for $10/month) and add additional phone numbers, plus an international calling add-on.

The plan comes with direct inward dialing (DID) service, allowing people to connect to your company’s private branch exchange (PBX) with a block of numbers.

Key features of the Global Select plan include:

• Get one of 48 countries as your “home” for unlimited domestic calling
• Unlimited calling to the US & Canada included
• Full functionality across international borders
• Advanced international number management
• Global directory integration
• Regional compliance features

Best for: Multinational organizations, companies with offshore operations, businesses serving international markets, or those with distributed global workforces that need consistent communication capabilities.

Why choose this plan? The Global Select plan eliminates the complexity of managing different phone systems across countries, offering a unified experience for all team members, regardless of location. The ability to choose your “home” country means flexibility for businesses with their primary operations outside North America.

4. Workplace + phone bundles

Zoom offers combined packages that merge Zoom Phone with the Workplace platform. These bundles provide integrated communications at price points economical than purchasing services separately.

Workplace Pro + Phone

Price: $18.32/user/month billed annually ($21.99/month billed monthly)

Key plan features include:

• All US & Canada Unlimited Phone features
• 5GB cloud storage for recordings and documents
• Extended meeting durations (up to 30 hours)
• AI Companion for meetings and calls
• Team Chat with advanced collaboration tools
• Access to Docs, Clips, and Whiteboard features

You can also purchase Zoom Workplace add-ons like additional phone numbers, translated captions, cloud storage, and more.

Best for: Businesses already using Zoom for meetings that want to extend their communication capabilities with an integrated phone service. Works best for teams that conduct lengthy video meetings and need unified communications.

This bundle offers 20% savings compared to purchasing Phone and Workplace Pro separately. However, be aware that Zoom Phone doesn’t offer live phone support at this tier.

Workplace Business Plus + Phone

This is an advanced Enterprise Solution combining Zoom Phone with one of its higher-tier Workplace plans.

Price: $22.49/user/month billed annually ($26.99/month billed monthly)

Key plan features include:

• All features from the Pro + Phone bundle
• Doubled cloud storage (10GB)
• Real-time analytics dashboard
• Visitor management tools for office locations
• Advanced reporting capabilities
• Enhanced administrative controls

Best for: Mid-sized to large businesses requiring sophisticated reporting, analytics for call performance tracking, and additional management tools. Works well for businesses with physical locations managing visitor access, or those needing detailed performance metrics.

This tier requires a minimum of 10 users and supports up to 250 users per account. The inclusion of live phone support and advanced security controls not available in lower tiers suits businesses with more complex compliance requirements.

5. Zoom Phone add-ons

Those who have at least one licensed user can select Zoom Phone add-ons. Below is the list of add-ons you can choose: 

• Additional phone numbers: Provides additional phone numbers starting at a monthly cost of $10. You’ll need a Zoom Phone service to get additional business numbers. You can choose to add local, toll-free, or international premium numbers. 
• Premium developer support: Provides access to prioritized technical resources and committed developer work hours. Developer support helps you quickly resolve technical issues within a guaranteed response time. This can significantly increase the overall cost of Zoom Phone.
• Hardware as a service: Starts at $5.99 per month to lease office phones. You can add a managed service to install and manage the devices as well. 
• International calling: Offers unlimited international calling to more than 15 countries and regions for $10 monthly. You must have a Zoom Phone plan to get this add-on.
• Zoom Phone Power Pack: Gives enhanced call queue analytics and historical insights for contact center teams for a monthly cost of $25. 

Zoom occasionally offers discounts or promotions on its services. Be sure to check their website or contact their sales team for any current offers.

Cost Limitations and Hidden Costs of Zoom Phone

While Zoom Phone offers a seemingly straightforward pricing structure, several hidden costs and limitations can impact your overall expenditure. Consider these factors beyond the base subscription fees:

• Porting fees: The cost of porting existing phone numbers to Zoom Phone can vary and should be investigated to avoid unexpected charges during the transition.
• Feature limitations in lower-tier bundles: The “Workplace Pro + Phone” bundle lacks live phone support, a drawback for businesses needing immediate assistance.
• Outbound calling rates (Metered Plan): Per-minute charges for outbound calls on the “US & Canada Metered” plan can accumulate quickly for teams with moderate to high call volumes.
• International calling costs (Metered and Unlimited Plans): Standard plans do not include comprehensive international calling, leading to per-minute charges or add-ons, substantial for global communication.
• Optional international calling add-on limitations: The unlimited international calling add-on covers a limited number of countries; calls outside this list incur extra charges.
• Additional phone numbers: The cost of additional phone numbers can add up for businesses needing multiple lines.
• Premium developer support: Access to prioritized developer support comes at an extra cost.
• Hardware as a Service (HaaS) Costs: Leasing hardware can be more expensive in the long run compared to purchasing.
• Zoom Phone Power Pack: Advanced analytics for call centers is an additional monthly expense per user.

What Features Do You Get With Zoom Phone Plans?

Whether you go standalone or bundle, here are the Zoom Phone features common across most plans:

• Auto attendant and IVR: Direct incoming calls with automated greetings and routing options.
• Call routing and management: Route calls to the right team members with features like call forwarding, call queues, and shared lines.
• Call recording: Record calls for training, quality assurance, or compliance.
• Voicemail transcription: Convert voicemail messages to text for quick and easy review. Integration with
• Zoom Meetings: Escalate a phone call to a video conference with a single click.
• SMS and MMS messaging: Send and receive text messages with customers and colleagues.
• Call analytics: Monitor call activity and get insights into call patterns.
• AI Companion: Access the latest Zoom Phone feature, AI Companion, that provides call transcription, summary generation, and action item identification.

Customer Experience: Insights from Zoom Phone Users

User feedback provides key insights into how Zoom Phone performs in real-world business environments. Customer reviews across multiple review platforms paint a mixed picture. 

Pros	Cons
Seamless Zoom integration: Simplifies workflows for existing Zoom users	Unpredictable costs: Metered plans can become expensive with high call volume
User-friendly interface: Minimal learning curve for most employees	International calling complexity: Require additional fees and configuration
Cost savings: Up to 40% reduction compared to traditional systems	Feature limitations: Advanced features require premium tiers
Quick deployment: Many businesses report quick implementation	Usage monitoring: Needs proactive management to avoid billing surprises

What users like about Zoom Phone

“Zoom is good for business and lots of features like phone call, video call, chat, and file sharing also we can share remote. The Zoom phone application is of good quality and very easy to use, as well as to implement and integrate. and also good customer care support. And, I also use it every day.”

Vishwa S., Team Lead

“I enjoy how easy it is to integrate Zoom into both our IDP, Email provider and multiple other applications. It makes it so easy to not only work in an easy flow but even better to automate the application for our team members.”

Giovanni S., IT Manager

Problems users face with Zoom Phone

While Giovanni liked the overall interface, faced some issues with billing and getting prompt support:

“What I am not a fan of is the response time of the support team or various issues with the billing department. We have had to contact them a few times regarding features that we are missing/paying for.“

Another user on Gartner noted:

“We do not have a large company but we are not a small company either so you really do not have anything or any packages that we could combine that could possibly save us money. We would have to pay 10x the amount we pay to upgrade our packages, however that does not make any sense.“

Verdict on Zoom Phone pricing

Zoom Phone pricing is attractive and cost-effective for:

• Existing Zoom users.
• Businesses looking to modernize from legacy phone systems and achieve tangible cost reductions.
• Organizations that can use the user-friendly interface for quick adoption.

However, the pricing model is not without its pitfalls:

• The risk of unpredictable costs on metered plans is a concern for businesses with fluctuating or high call volumes.
• The need to upgrade to more expensive tiers for advanced features can diminish the initial perceived savings for some.
• International calling can add considerable expense and complexity if not managed carefully.
• The total cost of ownership includes add-ons, support needs, and long-term hardware expenses (if leasing).

The value you derive from Zoom Phone’s pricing depends on your calling patterns, feature requirements, international communication needs, and willingness to proactively manage its usage.

Zoom Phone Alternatives

Zoom’s core strength lies in video conferencing. While Zoom Phone offers a solid phone system, competitors like Nextiva have a more comprehensive phone-centric feature set and business phone service.

With multiple plans and add-ons, Zoom Phone’s pricing structure can be complex. Exploring best-practices alternatives like Nextiva that offer a more well-rounded business phone system and easy-to-understand pricing structure is worth the shot. Let’s weigh Zoom Phone against Nextiva to see why an alternative might better fit your business needs.

Zoom Phone vs. Nextiva feature comparison

Below are the top Nextiva and Zoom Phone features you can compare to find the right fit for your business.

Functionality	Nextiva Core	Nextiva Engage	Zoom Phone US & Canada Metered Plan	Zoom Phone Global Select Plan
Monthly pricing	$30	$40	$10	$20
Unlimited international calling	✅	✅	✅	✅
Unlimited voice and video calls (US & Canada)	✅	✅	❌	✅
Toll-free minutes	❌	2000	❌	❌
Call recording	Add on	✅	✅	✅
IVR	✅	✅	✅	✅
Internet fax	Add on	✅	❌	❌
SMS & MMS	✅	✅	✅	❌

Zoom Phone

Here’s a list of the top five features of Zoom Phone: 

1. Unlimited regional calling: Offers unlimited regional calling in one of 48 select countries and territories (Global Select plan only). It’s great for businesses with a global presence. 
2. Direct dial numbers: Gives client-facing roles direct inward dial numbers, letting customers directly contact your team when needed. 
3. Advanced call handling features: Manages voice calls effectively with capabilities such as call park, call recording, and call delegation. 
4. Integration with Zoom meetings: Lets businesses access Zoom’s ecosystem to increase ease of use and reliability. 
5. Centralized management portal: Makes administration easy with a centralized admin, helping lean teams with limited IT resources.

Nextiva

Here’s a list of the top five features of Nextiva:

1. Unlimited voice and video calling (US & Canada): Lets small businesses make unlimited calls and send faxes in the US and Canada. 
2. Auto attendants and call flows: Greets callers and routes them to appropriate departments or individuals. It’s a virtual receptionist that helps increase call management efficiency while adding a touch of professionalism. Anyone can adjust call flows without any technical experience. 
3. Unlimited video conferencing: Provides video conferencing in all plans (except Digital). It’s useful for companies looking to conduct large virtual meetings. 
4. Business text messaging and mobile SMS/MMS: Lets clients communicate freely with your team members via text. It doesn’t require hardware. Employees can use Nextiva’s softphone to communicate with customers on the go. 
5. Call recording and analytics: Helps businesses improve call quality while using recordings and analytics to gain insights into customer interactions. Customizable call recording rules let you focus on sales calls, support, or any other business calls whenever you need them. 

When Should You Choose Nextiva vs. Zoom Phone?

Both Zoom Phone and Nextiva have their positives and negatives when it comes to pricing and features. Here’s where Nextiva outshines Zoom Phone:

	Zoom Phone	Nextiva
Focus	Video-centric platform with integrated voice capabilities	Customer experience platform with relationship management emphasis
Video capabilities	Native, market-leading video conferencing	Video conferencing available but secondary to voice communications
Platform approach	Strong voice and video integration with developing messaging	Comprehensive platform unifying voice, video, messaging, and CRM
Support structure	Standard 24/7 technical assistance	Premium customer service with dedicated account resources
Pricing model	Base plans with modular add-ons for specialized needs	More inclusive packages with fewer supplemental components
Bundle options	Phone + Workplace from $18.32/user/month	Communications suites with integrated customer management tools
Best for	Organizations heavily invested in Zoom ecosystem	Businesses prioritizing customer relationship management

Looking at both platforms’ capabilities:

Zoom Phone

Zoom offers a strong video conferencing solution and allows Zoom Phone to integrate seamlessly with Zoom video meetings. You get unlimited calling in one of 48 select countries and territories under the Global Select plan. 

It also offers basic telephony features such as direct dial numbers and centralized administration, making it easier for teams to use. 

Nextiva

Nextiva brings all your voice, video, SMS, email, and CRM communication into one platform. The unified CX platform offers robust collaboration tools and mobile applications for remote or distributed teams. 

You get detailed call insights on the customer support and sales side, helping you manage customer interactions at scale. 

Don’t overlook Nextiva’s conference calling service, either. When it’s time for a scheduled all-hands meeting or a client sync call, all it takes is two clicks, and your team is talking. No apps to download — you can call in from anywhere. 

Nextiva offers a range of integrations, especially CRM integrations that are a must for sales and support teams to maintain customer relationships and streamline workflows.

With the NextivaONE app and comprehensive mobile device support, you can easily connect with clients no matter if you’re an on-the-go, hybrid, or remote employee. 

Making the right choice

Choosing between Zoom Phone and alternatives like Nextiva comes down to aligning your business needs with the right solution:

• See your primary communication patterns: Video-centric teams may benefit more from Zoom Phone, while customer-relationship-focused businesses might prefer Nextiva’s approach.
• Consider your existing technology investments: Strong Zoom users will find value in the integrated experience.
• Assess your growth trajectory: Both systems scale well, but with different approaches to adding capabilities.
• Calculate total cost of ownership: Look beyond base pricing to include needed add-ons and implementation costs.
• Test before committing: Take advantage of trials or demos to experience the user interface and call quality.
• Plan for the future: Consider not just current needs but how your communication requirements might evolve.

Why Nextiva Is the Best Zoom Phone Alternative?

Nextiva tops the chart if your priorities include integrated communication, scalability for various business sizes, remote work optimization, and potential value for money with unlimited calling. 

If you rely on a phone system day in and day out for customer support and management, Nextiva is a suitable choice. It offers unlimited calling and a platform to integrate all communication channels into one, so you always stay within context.

Considering the value Nextiva drives, it’s a cost-conscious solution for businesses looking for a full-featured VoIP phone solution. 

On the other hand, if your system is heavily integrated and reliant on the Zoom suite, then Zoom Phone will likely make more sense for your business. 

Zoom Phone Pricing FAQs