VoIP 
Choosing the right communication platform isn’t just an IT decision; it directly impacts your sales, support efficiency, and team productivity.
Two names that consistently dominate the conversation are Aircall and Dialpad. Both are powerful unified communications platforms, but built with fundamentally different philosophies. Aircall excels as a dedicated voice platform with powerful CRM integrations, while Dialpad offers an AI-driven, all-in-one suite for voice, video, and messaging.
In this comparison, we’ll pit Aircall vs. Dialpad feature-for-feature, so you can confidently decide which platform will not only solve your current communication challenges but also drive better business success.
A Quick Overview of Aircall vs. Dialpad
Here’s a quick, high-level look at how Aircall and Dialpad stack up:
| Feature | Aircall | Dialpad |
|---|---|---|
| Best for | Sales and support teams that need strong CRM integrations. | Businesses looking for an all-in-one communication platform with robust AI features. |
| Starting price | $30/user/month | $15/user/month |
| Key features | Advanced calling features, IVR, call recording, power dialer. | AI-powered voice intelligence, video conferencing, team messaging. |
| Integrations | Over 100 native integrations with CRMs and helpdesks. | Fewer native integrations, with a focus on major platforms like Google Workspace and Microsoft 365. |
| AI capabilities | AI-powered summaries and analytics available as add-ons. | Real-time transcription, sentiment analysis, and AI-driven insights included in core plans. |
| Customer support | 24/7 support on all plans. | 24/7 support is limited to higher-tier plans. |
Aircall vs. Dialpad Calling & Voice Comparison
Aircall is for teams where the phone is the primary tool. Its feature set is focused on maximizing the efficiency of high-volume sales and support agents. The Power Dialer, for example, automates outbound call lists to increase productivity. With Click-to-Call and instant screen-pops within a CRM, agents save valuable time on every call. The entire experience minimizes administrative work and maximizes time spent speaking with customers.
Dialpad approaches calling with a focus on intelligence. Its standout feature, Dialpad Ai, works in real-time on every call. It provides live transcriptions, offers agents on-screen recommendations based on the conversation, and allows managers to track keyword mentions and sentiment across all calls. Dialpad treats voice communication as a valuable data source that can be used to coach teams and improve business strategy.
Verdict:
- For teams needing maximum call efficiency and workflow automation: Aircall
- For teams who want to extract data and AI-driven insights from conversations: Dialpad
Dialpad and Aircall Integrations & Workflow
Aircall’s strength is its extensive integration library. With over 100 native integrations, it embeds itself perfectly into your existing tech stack, especially CRMs (Salesforce, HubSpot) and helpdesks (Zendesk, Intercom). This ensures that all call activity, recordings, and notes are automatically logged where your team already works, creating a unified customer record without manual data entry.
Dialpad’s integration strategy is more focused. It provides deep, high-quality integrations with the market leaders: Google Workspace and Microsoft 365. If your business operates primarily within these ecosystems, Dialpad offers a very smooth and cohesive experience. However, its list of native integrations outside of these major platforms is less extensive than Aircall’s.
Verdict:
- For businesses using a wide variety of tools or that are heavily reliant on a specific CRM: Aircall
- For businesses standardized on Google Workspace or Microsoft 365: Dialpad
Pricing & Value Comparison
Aircall’s pricing starts at a higher tier ($30/user/month). It’s a premium, specialized tool. This price includes access to its core call management features and a wide range of integrations. It’s a straightforward investment for teams who know they need this specific, powerful toolset from day one.
Dialpad’s pricing is an accessible entry point into an all-in-one platform, starting at just $15/user/month. This plan includes voice, video, messaging, and the core AI features. It’s an aggressive value proposition, but be aware that access to more integrations and 24/7 support requires upgrading to the Pro plan ($25/user/month).
Verdict:
Aircall’s plans come with a higher starting price but include a wide range of features. Dialpad offers a more budget-friendly entry point, with the option to add more features as you scale.
- For the best all-in-one value at the entry-level: Dialpad
- For a comprehensive, specialized toolset included in the base price: Aircall
What Real Users Are Saying About Aircall vs. Dialpad
Features and pricing on paper are one thing, but real-world performance is another. To provide a clearer picture, we’ve synthesized feedback from user reviews on major platforms like G2 and TrustRadius. Here are the common themes that emerge for both Aircall and Dialpad.
Aircall pros
Users praise Aircall for its simplicity and focus.
- Ease of use: The user interface is intuitive and easy for new team members to learn quickly.
- CRM integration: Aircall’s key strength is its deep and seamless integration with platforms like Salesforce and HubSpot, which improves daily workflows.
- Call management: Features like call tagging, commenting, and shared inboxes are valued by support and sales teams for collaboration.
Aircall cons
Users also mention some challenges using Aircall:
- Call quality & connectivity: Some users report occasional issues with dropped calls or inconsistent audio quality, which can be disruptive.
- Bugs and glitches: Users sometimes encounter minor bugs or glitches that can temporarily affect performance.
- Price: While powerful, some smaller businesses feel the price is steep compared to other options on the market.
Dialpad pros
Dialpad users like its broad feature set and modern, AI-driven approach.
- All-in-one platform: Customers enjoy the convenience of having voice, video, and messaging in a single application, reducing the need to switch between tools.
- AI features: The real-time transcription and post-call summaries from Dialpad Ai are great features for training and analysis.
- Mobile app: The functionality and reliability of Dialpad’s mobile app are praised, allowing for work-from-anywhere flexibility.
Dialpad cons
Dialpd gets the heat for:
- Customer support: Some users find the customer support slow to respond, particularly for users not on the highest-tier enterprise plans.
- Integration reliability: While the core integrations work, some users report issues with less common or third-party integrations being unreliable.
- Onboarding complexity: With so many features, some teams find the initial setup and onboarding process can be more complex than with simpler platforms.
This user feedback reinforces the core narrative: Aircall is a focused, easy-to-use tool that excels at its primary job, while Dialpad is a feature-rich, innovative platform that offers immense capability, sometimes at the cost of simplicity and support consistency.
Which Platform Should You Choose: Dialpad or Aircall?
The best choice depends entirely on your team’s priorities and daily workflow. To make it simple, see which of these two profiles best describes your organization.
Choose Aircall if your business is built around a high-performing sales or support team. Aircall is the clear winner when your CRM (like Salesforce or HubSpot) is key and success is measured by call volume and agent productivity. It’s for organizations that need a dedicated, best-in-class voice solution and prioritize deep workflow automation over having a single app for all communication types.
Choose Dialpad if your business values consolidation, flexibility, and data-driven insights. Dialpad is built for the modern business that wants to unify calls, video meetings, and team messaging into one platform. It’s ideal for flexible or remote workforces and companies that want to use AI to analyze conversations for coaching and strategy, especially if you’re already invested in the Google Workspace or Microsoft 365 ecosystems.
The Nextiva Alternative: When Reliability and Omnichannel Are Non-Negotiable
Perhaps your business doesn’t fit neatly into the specific profiles of Aircall or Dialpad. What if your top priorities are exceptional reliability and a consistent customer experience, no matter how they contact you?
This is where Nextiva stands out. Its purpose-built for businesses that treat their communication system as essential infrastructure and cannot afford service disruptions or a disjointed view of customer interactions.
Why choose Nextiva over Aircall and Dialpad?
- Exceptional system uptime: Nextiva’s 99.999% uptime guarantee means less than six minutes of potential downtime over a year. For businesses where a missed call could lead to a significant loss of revenue or a critical service failure, this level of consistency is a core need. It keeps your communication channels operational when your customers and team need them most.
- An omnichannel platform: The platform brings different communication methods — like calls, texts, and emails — into a single, unified view for each customer. This means your team members have the full context of every previous interaction, regardless of the channel used. Customers don’t have to repeat themselves, and your team can provide faster and more effective support.
- Standard 24/7 support: The platform includes 24/7 customer support with all its plans, a service often reserved for premium tiers by other providers. This commitment to support makes it a strong choice for businesses that need a reliable partner for setup, training, and troubleshooting, especially those without a dedicated internal IT staff for their communication system.
There are many great communications and contact center solutions available today, but when you compare the options, it’s clear that Nextiva is a great choice for businesses of all sizes.
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